TERMS AND CONDITIONS.
Please read on for the terms and conditions of our sales including delivery information. If you have any questions, please don't hesitate to get in touch with us.
RETURNS AND EXCHANGES.
We are happy to accept returns and exchanges as long as the item has been dispatched back to us within 30 days of the delivery date. For non-faulty items, it is your responsibility to pay for the return postage. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Unfortunately, we cannot refund personalisation costs.
ISSUES WITH YOUR ITEM.
If you are not 100% satisfied with your purchase, at first instance, we will attempt to rectify the problem. If this is not possible, we are happy to offer an exchanged product as long as the original is returned in the same condition you received it and in the original packaging.
The above does not affect your statutory rights. We will always offer a full refund if an item is faulty, not as described, or not fit for purpose within 30 days of receiving your goods.
DELIVERY INFORMATION & LEAD TIME.
All large items are posted with Parcelforce 24H, smaller items are posted via Royal Mail. Please allow 1-2 working days for delivery. You will receive a tracking number via email once your item has been dispatched, please check your junk folder as they sometimes appear there. All of our products are made to order so please allow production/ lead time prior to Postage. Our lead time does change regularly depending on the volume of orders or looming school holidays. Please check the banner on our home page for a specific lead time.
MISSING ITEMS DURING DELIVERY.
If your item does not arrive on the delivery date stated on your tracking information, we would first advise that you contact the courier with the tracking information provided, as they may be able to provide you with a swift explanation to the whereabouts of your item. If they are not able to provide you with an explanation, please contact us so that we can open a case for a missing item. Missing item cases can take up to 10 days to resolve so please bear with us whilst an attempt is made to locate the parcel. Once the 10 days has surpassed, we will either forward the missing item to you or send a replacement.
DAMAGED ITEMS DURING DELIVERY.
If your items arrives and you find it has been damaged during transit, please contact us immediately so that we can raise the issue with our courier. Please provide us with images of the damage and packaging. You will need to keep any packaging and damaged items as they may be needed for inspection for the claim to be completed. You may be contacted directly by our courier to complete a damage questionnaire and provide photographs of the item and the packaging. Whilst the damage claim is processing we will rectify the damage caused by fixing or replacing your item.